- ARO (Average Repair Order)
- The average dollar amount of a single repair order, total service revenue divided by the number of orders. A core profitability metric for auto-service operators, since small gains compound across every car.
- Average Ticket
- The average revenue per transaction, net sales divided by the number of orders or cars. Operators watch it to gauge upsell and service-mix performance.
- Car Count
- The number of vehicles serviced in a period at a location. The primary volume measure for quick-lube, tire, and repair shops, and a key input to revenue per hour and labor planning.
- Labor %
- Labor cost as a percentage of net sales. The central efficiency ratio for keeping payroll in line with revenue, and a recurring driver in the Operations pillar of Store Health.
- Revenue per Hour
- Net sales divided by labor hours worked, showing how much revenue each staffed hour produces. A single productivity figure that surfaces in LiveStats.
- Repeat Rate
- The share of guests who return within a defined window. Higher repeat rate signals stronger loyalty and leads long-term revenue.
- Coupon ROI
- The return on a coupon or discount, the incremental revenue it drives relative to its cost. Shows which promotions pay for themselves rather than discounting customers who would have visited anyway.
- Bay Productivity
- How much work each service bay completes in a period, such as cars or revenue per bay. Shows whether a shop's capacity is fully used or sitting idle.
- Technician Efficiency
- How productively technicians convert their hours into completed, billable work. Helps balance staffing against demand and spot training or scheduling gaps.
- RFM (Recency, Frequency, Monetary)
- A segmentation method grouping customers by how recently they visited, how often they visit, and how much they spend. myAnalyst's Retention module builds RFM segments so you can prioritize the guests most worth winning back.
- CLV (Customer Lifetime Value)
- The total revenue a customer is expected to generate over the life of the relationship. Helps weigh how much to invest in acquiring and retaining each guest.
- VIN-level retention
- Tracking each vehicle's service lifecycle by its Vehicle Identification Number, classifying it as on-track, due-soon, overdue, or lapsed. Lets operators export precise due-for-service lists and quantify the revenue at risk.
- Household-level retention
- Retention measured across a whole household rather than a single vehicle or person, using identity resolution to link related customers. A truer picture of loyalty when one household services several vehicles.
- Capture Rate
- The share of potential traffic or eligible vehicles a location converts into paying customers. A defining metric for car-wash and other high-traffic sites with large passing demand.
- Membership Mix
- The proportion of revenue or volume from recurring memberships versus one-time purchases. For car-wash unlimited plans it is a leading retention signal, since members visit more and churn less.
- Chemical Cost per Car
- The cost of soaps, waxes, and other chemicals consumed per vehicle washed. A core margin control for car-wash operators, where small per-car savings scale across high volumes.
- RevPAR (Revenue per Available Room)
- A hospitality metric combining occupancy and average daily rate to measure how well available rooms are monetized, capturing both how full a property is and how much each room earns.
- ADR (Average Daily Rate)
- The average revenue earned per occupied room per night. ADR isolates pricing performance, separate from how many rooms are filled.
- Occupancy
- The percentage of available rooms that are occupied over a period. Read alongside ADR, it explains the two levers behind RevPAR.
- Daypart
- A defined slice of the operating day, such as breakfast, lunch, or dinner, analyzed separately. Helps QSR and fast-food operators match staffing and throughput to demand across the day.
- Food Cost %
- The cost of ingredients as a percentage of food sales. The central margin control for QSR and fast-food operators, where a point of food cost moves real money.
- Throughput
- The number of transactions or guests a location serves in a period. Often paired with drive-thru times to measure speed of service and capacity to handle volume.
- Basket Size
- The average number of items or dollars per transaction in retail and convenience stores. A larger basket means each visit is worth more, regardless of customer count.
- Shrink
- Inventory loss from theft, error, or waste, expressed as a percentage of sales. It is a core loss-prevention metric in retail and convenience operations.
- Drive-time Isochrone
- A map boundary enclosing every point reachable within a set travel time from a location. The Geospatial Map uses isochrones to define realistic trade areas based on how far customers will drive.
- Choropleth
- A map that shades geographic areas by the value of a metric, making spatial patterns easy to compare. myAnalyst uses choropleths for measures like gross sales and guest count across regions.
- Trade Area
- The geographic region a location draws most of its customers from, drawn as a polygon or drive-time boundary. Underpins site selection, demand analysis, and guest-origin mapping.
- Void
- A canceled or reversed transaction at the point of sale. myAnalyst's Auditing & Compliance module monitors voids as both a loss-prevention and a data-quality signal.
- Over/Short
- The difference between expected and counted cash at close, over means more cash than recorded, short means less. It is a key cash-control check tracked in Auditing & Compliance.
