Case Studies

Atlantic Coast Enterprises

Top Jiffy Lube franchisee sees immediate performance impact after implementation of myAnalyst dashboards.

The Situation:

On average, the team spent around 35-40 hours per week compiling and analyzing data. This included gathering data from various sources, cleaning it, performing analyses, and generating reports. Overall, the process was inefficient, prone to errors, and placed a significant burden on both the team and leadership, affecting overall productivity and decision-making capabilities.

The Challenges:

  • High Error Rate: Manual data handling increased the likelihood of errors, potentially leading to incorrect decisions.
  • Time Consumption: The team spent an excessive amount of time on data extraction and preparation, reducing efficiency.
  • Delayed Insights: Reports and analyses were often delayed, hindering timely decision making for leadership.
  • Dependency Issues: The process heavily relied on individual team members, causing delays when someone was unavailable.
  • Limited Analysis: The cumbersome manual process restricted the depth and breadth of analysis, impacting the quality of insights.

The Solution:

Automation resolved these burdens, enabling the team to engage in more meaningful analysis and strategic activities.

The Results:

  • Reduced Errors: Error rates in data handling and analysis decreased significantly, leading to more accurate decisionmaking.
  • Time Efficiency: The team saved approximately 35-40 hours per week on data extraction and preparation, enhancing overall productivity.
  • Timely Insights: Leadership received insights and reports in realtime, significantly improving the speed of decision making.
  • Enhanced Focus: Team members could focus on deeper analysis and strategic initiatives, resulting in a large increase in actionable insights.
  • KPI Improvement: Across all aspects of what was deemed important we have seen vast improvements in performance. ACE is a more profitable company due to the dashboard utilization.

7%

Labor Expenses

8+%

Net Sales

2%

Cost of Goods

More Than Just a Dashboard...

The dashboard was created based on the systems and processes we had already established. Its effectiveness hinges on how well we leverage its capabilities.

Over the past several years, ACE has consistently increased its annual net sales by 8 to 10%, primarily due to closely monitoring both comp sales and budgeted goals through the dashboard. It serves as our daily report card, and the recently added Overview Live function provides our teams and corporate with real-time updates on KPI performance against budgets.

We've also seen significant improvements in labor controls, including reducing long shifts, ensuring compliance with breaks, and regulating overtime. These efforts have conservatively saved us 7% in yearly labor expenses.

Overall inventory control has improved, leading to a stronger margin and a significant reduction in product loss, reflected by a 2% annual improvement in the cost of goods.

The combination of a competitive, record-breaking culture and the dashboard's ability to track and communicate frequently has led to a 300% increase in records broken over the past 12 months compared to previous years.

Finally, I want to emphasize that the dashboard is constantly evolving, and myAnalyst allows us to quickly pivot to new priorities. This agility has been a significant benefit, enabling us to swiftly address areas that will most benefit the business. As a result, our profitability has increased by over 300% in the last four years. However, it's important to remember that while companies create systems, it's people who execute them.

Randy Hentschke

Manager of Field Systems & Audits

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